Service Level Agreement

This Service Level Agreement (SLA) describes our uptime commitments for dedicated server services.

Network uptime

We target 99.9% network uptime measured monthly.

Hardware uptime

Hardware failures that cause downtime will be remediated within four hours of validated notification.

Credits

Qualifying downtime is compensated as a service credit applied to the next invoice. Request credits through a support ticket within 30 days of the incident.

Exclusions

Scheduled maintenance, customer-caused issues, and force majeure events are excluded from SLA calculations.